Between the company Les Spiritueux des Alpes, with a share capital of €15,000, whose registered office is located at ZA des Isles, Rue des Isles, 38450 Saint-Georges-de-Commiers, France, registered with the Grenoble Trade and Companies Register under number 848 808 787 (hereinafter referred to as “Les Spiritueux des Alpes”),
and any individual or legal entity wishing to make a purchase through the website www.arrangesdesalpes.com.
Excessive alcohol consumption is harmful to your health. Consume responsibly.
The legal minimum drinking age applies: 18 years in France, and the legal age in the customer’s country of residence.
1.1
These General Terms and Conditions represent the entirety of the obligations binding the parties. In this regard, the buyer is deemed to accept them without reservation.
1.2
The seller and the buyer agree that these Terms and Conditions exclusively govern their relationship. The seller reserves the right to modify them periodically. Any changes shall take effect as soon as they are posted online.
1.3
If any condition is missing from these Terms, it shall be deemed governed by the current practices applicable in the distance selling sector for companies headquartered in France.
2.1
These Terms and Conditions define the rights and obligations of the parties concerning the online sale of goods and/or the provision of services offered by the seller to the buyer.
2.2
They apply only to purchases made by buyers residing in France or within the European Union and delivered within these territories.
For any delivery outside France or the EU, please contact contact@arrangesdesalpes.com.
3.1
The buyer may place an order online via the website’s catalogue and the corresponding order form.
3.2
To validate an order, the buyer must accept these Terms by clicking where indicated, select a delivery address and method, and confirm the payment method.
3.3
All orders imply acceptance of the prices and product descriptions available at the time of purchase. Any dispute on this point shall be handled as part of a possible exchange or under the warranties described below.
3.4
In certain cases, such as non-payment, incorrect address, or issues with the buyer’s account, the seller reserves the right to suspend the order until the issue is resolved.
3.5
If a product ordered is unavailable, the buyer will be informed by email or directly on the website in case of stock shortage.
3.6
The unavailable product will be cancelled and refunded if necessary; the remainder of the order remains valid.
3.7
For any questions about order tracking, buyers may contact contact@arrangesdesalpes.com.
4.1
Providing the buyer’s credit card number online and confirming the order constitute legal proof of the buyer’s agreement, as per French Law No. 2000-230 of 13 March 2000 relating to electronic signatures.
This confirmation implies:
obligation to pay for the order,
explicit acceptance of all operations carried out.
4.2
In case of fraudulent use of a payment method, the buyer must immediately notify the seller (Monday to Friday, 10:00 a.m. – 12:00 p.m., excluding public holidays).
5.1
The seller will send the buyer an email confirming the order, which serves as a contract between both parties. With the buyer’s consent, this confirmation may be provided on another durable medium (e.g., a purchase order sent by email).
6.1
Electronic records stored in the seller’s computer systems under reasonable security conditions shall be considered proof of communications, orders, and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium and may be produced as evidence if necessary.
7.1
The products covered by these Terms are those listed on the seller’s website and identified as sold and shipped by the seller, subject to stock availability.
7.2
Products are described and presented as accurately as possible. However, if any errors or omissions occur, the seller cannot be held liable.
7.3
Product photographs are for illustrative purposes only and are not contractually binding.
8.1
The seller reserves the right to change prices at any time but undertakes to apply the rates in effect at the time the order is placed, subject to product availability.
8.2
Prices are listed in euros (€). They do not include shipping costs, which are charged separately and shown before order confirmation.
Prices include the applicable VAT on the date of the order. Any change in the VAT rate will automatically affect the product prices.
Payment of the full amount is required when ordering. Under no circumstances may any payment be considered a deposit or advance.
8.3
If new taxes or contributions (including environmental ones) are introduced or modified, whether upward or downward, this may be reflected in the product prices.
9.1
This is a purchase with payment obligation, meaning that placing an order requires payment by the buyer.
9.2
The buyer may choose from all available payment methods listed on the seller’s website. The buyer guarantees that they are duly authorized to use the chosen payment method when confirming the order.
The seller reserves the right to suspend or cancel an order in case of payment authorization refusal by an accredited organization or in case of non-payment.
The seller may also refuse delivery or future orders from a buyer with outstanding payments or unresolved disputes.
Through its online payment provider, the seller uses a verification process to prevent unauthorized use of payment details.
9.3
As part of this verification, the buyer may be asked to send by email a copy of an identity document and proof of address. The order will only be validated once these documents are received and verified by the seller.
10.1
Except in cases of force majeure or temporary closure (which will be clearly announced on the homepage), shipping times are as stated on the website, subject to product availability.
Shipping times start from the date indicated in the order confirmation email.
10.2
If contractual delivery times are not met, the buyer may cancel the contract by sending a registered letter with acknowledgment of receipt, after having requested the seller to deliver within a reasonable additional time.
However, if timely delivery is essential to the contract, the buyer may terminate it immediately.
10.3
When the contract is terminated, the seller must refund all payments made by the buyer within 14 days following cancellation.
10.4
In the event of product unavailability, the buyer will be notified as soon as possible and may cancel or modify their order.
The buyer may choose between a refund (within 30 days at the latest) or an exchange for another product.
11.1
Delivery is generally carried out within 48 to 72 hours (excluding public holidays and periods of closure) after payment confirmation by the seller’s bank.
Shipping times indicated by our carriers are indicative and not guaranteed.
11.2
Products are delivered according to the buyer’s choice among the available delivery options.
Only the territories listed below may place orders and receive deliveries.
Les Spiritueux des Alpes reserves the right to modify the list of delivery territories.
Permanently excluded countries: Afghanistan, Albania, Bahamas, Barbados, Botswana, Cambodia, Canada, Ghana, United States, Mauritius, Iceland, Jamaica, Mongolia, Myanmar, Nicaragua, Uganda, Pakistan, Panama, Syria, Yemen, Zimbabwe, Iran, North Korea, China.
11.3
Products are delivered to the address provided by the buyer. Accuracy of address, phone number, and email is the buyer’s responsibility.
Any package returned to the seller due to incorrect or incomplete address will be reshipped at the buyer’s expense.
If requested, an invoice may be sent to a billing address instead of the delivery address by selecting the relevant option on the order form.
11.4
For deliveries requiring a signature, if the buyer is absent, the courier will leave a delivery notice indicating where and when the package can be collected.
11.5
If the original packaging is damaged, torn, or opened upon delivery, the buyer must inspect the items.
If damaged, the buyer must refuse the package and note the issue on the delivery slip.
For deliveries without signature, it is the buyer’s responsibility to contact the carrier. Les Spiritueux des Alpes cannot be held liable.
11.6
The buyer must record on the delivery slip any anomalies (damage, missing items, broken products) with handwritten remarks and signature.
11.7
Inspection is considered complete once the buyer or an authorized person signs the delivery slip.
11.8
The buyer must confirm any reservation with the carrier within two working days after delivery and send a copy to the seller by email or regular mail.
11.9
Returned products must be requested within 7 days of delivery.
Returns will only be accepted for products in their original, unopened packaging, including all accessories and manuals.
12.1
The buyer must notify the seller on the day of delivery or the first working day after of any delivery errors or non-conformity of products regarding quantity, type, or quality.
12.2
Claims should be sent by email to contact@arrangesdesalpes.com.
12.3
Claims not made in accordance with these rules or outside the deadlines will not be accepted, releasing the seller from any liability.
12.4
Upon receiving a valid claim, the seller will provide an exchange number for the product(s), communicated by email. Exchanges require this number.
12.5
In case of delivery error or exchange, products must be returned complete in original packaging via registered mail to:
Les Spiritueux des Alpes, ZA des Isles, Rue des Isles, 38450 Saint-Georges-de-Commiers, France.
12.6
Return shipping costs are covered by the seller.
13.1
Les Spiritueux des Alpes guarantees that goods comply with the contract. Buyers may invoke the legal warranty of conformity (Articles L.211-4 et seq., French Consumer Code) or the warranty against hidden defects (Articles 1641 et seq., Civil Code).
13.2
Under the legal warranty of conformity:
The buyer has 7 days from delivery to act;
The buyer may choose repair or replacement, subject to cost conditions under Article L.211-9 of the Consumer Code.
13.3
Additionally:
The legal warranty applies independently of the commercial warranty;
Buyers may use the warranty against hidden defects (Article 1641 Civil Code) to seek either contract cancellation or a price reduction.
13.4
Products are also covered by a commercial warranty ensuring compliance, refund, replacement, or repair. It does not cover damage from abnormal use or external causes.
13.5
The above provisions do not exclude application of the legal warranties under French law.
14.1
Under French Consumer Code, the buyer has 7 working days from delivery to return any item and request an exchange or refund, except for return shipping costs, which remain the buyer’s responsibility.
14.2
Only products returned complete, in original packaging, and in resalable condition will be accepted. Damaged or opened items will not be refunded or exchanged.
14.3
This right of withdrawal does not apply to:
Goods made to the buyer’s specifications or clearly personalized.
15.1
After notifying the seller of withdrawal, the buyer has 7 days to return the goods.
15.2
Products must be returned whole, unopened, in original packaging via registered mail to:
Les Spiritueux des Alpes, ZA des Isles, Rue des Isles, 38450 Saint-Georges-de-Commiers, France.
15.3
The right of withdrawal is exercised without penalty, except for return shipping costs, which are the buyer’s responsibility. In case of exchange, reshipping is also at the buyer’s expense.
15.4
The seller must refund the full amount, including delivery fees, within 7 days of being informed of the buyer’s withdrawal, or defer refund until goods are recovered.
16.1
Any circumstance beyond the control of the parties preventing the normal execution of their obligations shall be considered a force majeure event, suspending their obligations.
16.2
The party invoking such circumstances must immediately notify the other party of their occurrence and cessation.
16.3
Force majeure includes any event that is irresistible, external to the parties, unforeseeable, unavoidable, and beyond their control, which cannot be prevented despite all reasonable efforts.
Specifically, the following are considered force majeure or fortuitous events, in addition to those recognized by French courts:
Blockage of transport or supply chains
Confinement or administrative closure
Earthquakes, fires, storms, floods, lightning
Telecommunication network outages, including external networks beyond the buyer’s control
16.4
The parties shall work together to assess the impact of the event and agree on the conditions under which the contract will continue to be performed.
17.1
If one or more provisions of these Terms are found invalid or declared as such by law, regulation, or final court decision, the remaining provisions shall retain their full force and effect.
18.1
The failure of either party to enforce any provision of these Terms shall not be interpreted as a waiver of that provision for the future.
19.1
In case of discrepancy between headings and the content of clauses, the headings shall be considered non-existent and carry no interpretive value.
20.1
These Terms are governed by French law, excluding the provisions of the Vienna Convention, in both substantive and procedural matters.
In case of dispute, the buyer must first contact the seller to seek an amicable solution.
If no agreement is reached, only the Commercial Court of Grenoble shall have jurisdiction.
